If you are not completely satisfied with your purchase, we will gladly issue you a refund or exchange for your eligible merchandise. If you are returning or exchanging an item, please review our policy and return your item(s) using one of the methods below. Items shipped back without a completed return form will not be processed.

We are available to answer any of your questions Monday – Friday 9:30 pm-5:30 pm EST at (855) 405-6755 or by e-mail at concierge@annefontaine.com

All items sent back for return or exchange are subject to a full inspection upon delivery. Anne Fontaine reserves the right to decline the return or exchange if it is not returned in a sellable condition deemed by Anne Fontaine standards.

ONLINE REFUND POLICY
Merchandise eligible for refund may be returned within 14 days of delivery. Merchandise eligible for refund may be returned using the pre-paid return label. To obtain a shipping label for your refund, please click on the button below.

A $10.00 shipping fee will be deducted from your refund when using the pre-paid return label. Original shipping charges are non-refundable. Refunds are only permissible for items with tags attached that have not been worn, altered or washed. Upon receipt of returned goods, ANNE FONTAINE reserves the right to deny a refund if the merchandise does not meet these requirements. Refunds will be processed within 14 business days of receipt. We will send an email confirmation once your return has been processed. Though we process your return immediately, please allow 1-2 billing cycles for it to appear on your statement. Items purchased with a promotional code or marked FINAL SALE cannot be exchanged or returned at any time. Merchandise returned in store is not eligible for refund, only exchange.

ONLINE EXCHANGE POLICY:
Merchandise eligible for exchange may be returned using the pre-paid return label. To obtain a shipping label for your exchange, please click on the button below.

We offer complimentary shipping on exchanges through Annefontaine.com. Exchanges are only permissible for items with tags attached that have not been worn, altered or washed. Upon receipt of returned goods, ANNE FONTAINE reserves the right to deny an exchange if the merchandise does not meet these requirements. We will send an email confirmation once your exchange has been processed. Items purchased with a promotional code or marked FINAL SALE cannot be exchanged or returned at any time.

There are 3 easy ways to return your item(s):

RETURN OPTION ONE | Return with UPS
1. Fill out the return form – Include your name, email address, and phone number so that we may contact you if necessary

2. Package your return item(s) in the provided packaging or equally protected packaging to ensure item(s) are not damaged in transit.

3. Visit the RETURNS & EXCHANGES section on this website to create a UPS return label

4 Drop off your package at a UPS Authorized Ship Center or UPS Office. To find a UPS location, visit UPS.com

RETURN OPTION TWO | Return on Your Own
If you elect to ship without the provided pre-paid label, please send your merchandise back via insured mail to the address below. Anne Fontaine is not responsible for items lost or damaged in transit.

ANNE FONTAINE c/o Bergen Logistics 5903 West Side Ave. North Bergen, NJ 07047

RETURN OPTION THREE | Return to an Anne Fontaine Store
You may return your item(s) to an Anne Fontaine store for an exchange. Refunds for AnneFontaine.com cannot be processed in store. Please call your nearest Anne Fontaine store to ensure the item you would like in exchange is in stock - visit our website for the location nearest you.

Boutique Return & Exchange Policy
If you are not completely satisfied with your purchase, we will gladly issue you a store credit or exchange for your eligible merchandise.

Exchange or store credit will only be issued within 14 days of original purchase. The merchandise must be accompanied with the original receipt.

We will only accept returns and exchanges for items with tags attached that have not been worn, altered or washed.

ANNE FONTAINE reserves the right to deny an exchange or store credit if the merchandise does not meet these requirements.

Items purchased with a promotional code or marked FINAL SALE cannot be exchanged or returned at any time.

RETURN POLICY

As always, we gladly accept returns and exchanges of new, unused merchandise accompanied by a receipt within 14 days of receiving your order.

A $10 shipping fee will be deducted from your refund when using the pre-paid return label.

Original shipping charges are non-refundable.

You will receive an email confirmation once we receive your return, and you can expect your refund within 14 business days of that communication — issued in the form of the original payment. Please allow 1 to 2 billing cycles for your account to be credited. We are unable to process exchanges for international orders.

ALL ITEMS PURCHASED ON SALE ARE FINAL SALE. This includes both markdowns and products purchased with promotional codes.

ITEMS ELIGIBLE FOR RETURNS

Merchandise must meet our requirements for return:

• Full-price items in their original condition, with all tags attached, may be returned for a full refund or exchanged within 14 days of delivery — they are not returnable in full-price retail stores

• Final-sale items cannot be returned or exchanged

• Worn, altered or washed items cannot be returned or exchanged

• In-store purchases cannot be returned or exchanged at annefontaine.com

• Items purchased at a department store, sample sale or any other store selling ANNE FONTAINE merchandise can be returned only to that store

• Items purchased using a promotional code or purchased on sale cannot be exchanged or returned at any time.

• * We reserve the right to deny a refund if returned merchandise does not meet our requirements

SHIP YOUR RETURN

If you are not completely satisfied with your purchase, we will gladly accept returns and exchanges on new and unworn merchandise within 14 days of delivery.

For your convenience, we offer returns and exchanges within the continental U.S.

To start your return or exchange, please visit the following link: annefontaine.com/returns.

Once your return request has been approved, you can print your prepaid return shipping label and package your item(s) along with the packing slip and return to any UPS location.

ANNE FONTAINE

c/o Bergen Logistics

5903 West Side Ave.

North Bergen, NJ 07047

If you elect to ship without the provided pre-paid label, please send your merchandise back via insured mail to the address below. Kindly note that ANNE FONTAINE is not responsible for items lost or damaged in transit.

If you need any additional assistance - we are available to answer any of your questions Monday – Friday 9:30 pm-5:30 pm EST at (855) 405-6755 or by e-mail at concierge@annefontaine.com

EXCHANGES

For your convenience, we offer free exchanges within the continental U.S. Start your exchange online by visiting following link: annefontaine.com/returns.  

Once your request has been approved you can print your prepaid return shipping label and package your item(s) along with the packing slip to return to any UPS location. 

If you need any additional assistance - we are available to answer any of your questions Monday – Friday 9:30 pm-5:30 pm EST at (855) 405-6755 or by e-mail at concierge@annefontaine.com

EXCHANGE IN - STORE

For quick and easy exchanges, bring your invoice or receipt to your nearest ANNE FONTAINE boutique. 

Refunds for online orders placed at annefontaine.com cannot be processed in-store. In-store purchases must be returned to your nearest ANNE FONTAINE boutique and cannot be processed VIA annefontaine.com 

RETURN A GIFT

We gladly accept gift returns and exchanges on new and unworn merchandise within 14 days of delivery. Gifts purchased online at annefontaine.com can be either exchanged for a new item or a Gift Card or returned within 14 days of delivery for a full refund to the original form of payment. 

To start your return or exchange, please visit the following link: annefontaine.com/returns.

Once your return request has been approved you can print your prepaid return shipping label and package your item(s) along with the packing slip to return to any UPS location. 

If you need any additional assistance - we are available to answer any of your questions Monday – Friday 9:30 pm-5:30 pm EST at (855) 405-6755 or by e-mail at concierge@annefontaine.com

INTERNATIONAL RETURNS & EXCHANGES

If you are not completely satisfied with your purchase, we will gladly accept returns on new and unworn merchandise within 14 days of delivery. Refunds will be processed for the cost of merchandise only.

We do not offer exchanges for international orders.   

Once your return request has been approved you can print your prepaid return shipping label and package your item(s) along with the packing slip to return to any UPS location. 

If you need any additional assistance - we are available to answer any of your questions Monday – Friday 9:30 pm-5:30 pm EST at (855) 405-6755 or by e-mail at concierge@annefontaine.com

SHIPPING ERRORS OR DAMAGED PRODUCTS

Your happiness with your order is our number one priority. In the unlikely event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace it or accept it for a full refund at our expense within 14 days from the date of purchase.

 ANNE FONTAINE will provide a prepaid UPS shipping label to expedite returns within the U.S.

Once your return request has been approved you can print your prepaid return shipping label and package your item(s) along with the packing slip to return to any UPS location. 

If you need any additional assistance - we are available to answer any of your questions Monday – Friday 9:30 pm-5:30 pm EST at (855) 405-6755 or by e-mail at concierge@annefontaine.com

ANNE FONTAINE BOUTIQUE RETURN AND EXCHANGE POLICY

• If you are not completely satisfied with your purchase, please visit your nearest ANNE FONTAINE boutique to be issued a store credit or exchange for your eligible merchandise.  Anne Fontaine boutiques do not offer refunds.

• Exchange or store credit will only be issued within 14 days of original purchase. The merchandise must be accompanied with the original receipt.

• Returns and exchanges will only be accepted for items with tags attached that have not been worn, altered or washed.

• ANNE FONTAINE reserves the right to deny an exchange or store credit if the merchandise does not meet these requirements.

• Outlet-store items are not returnable in full-price retail stores.