If you are not completely satisfied with your purchase, we will gladly issue you a refund or exchange for your eligible merchandise. If you are returning or exchanging an item, please review our policy and return your item(s) using one of the methods below. Items shipped back without a completed return form will not be processed.

We are available to answer any of your questions Monday – Friday 9:30 pm-5:30 pm EST at (855) 405-6755 or by e-mail at concierge@annefontaine.com

All items sent back for return or exchange are subject to a full inspection upon delivery. Anne Fontaine reserves the right to decline the return or exchange if it is not returned in a sellable condition deemed by Anne Fontaine standards.

ONLINE REFUND POLICY
Merchandise eligible for refund may be returned within 14 days of delivery. Merchandise eligible for refund may be returned using the pre-paid return label. To obtain a shipping label for your refund, please click on the button below.

A $10.00 shipping fee will be deducted from your refund when using the pre-paid return label. Original shipping charges are non-refundable. Refunds are only permissible for items with tags attached that have not been worn, altered or washed. Upon receipt of returned goods, ANNE FONTAINE reserves the right to deny a refund if the merchandise does not meet these requirements. Refunds will be processed within 14 business days of receipt. We will send an email confirmation once your return has been processed. Though we process your return immediately, please allow 1-2 billing cycles for it to appear on your statement. Items purchased with a promotional code or marked FINAL SALE cannot be exchanged or returned at any time. Merchandise returned in store is not eligible for refund, only exchange.

ONLINE EXCHANGE POLICY:
Merchandise eligible for exchange may be returned using the pre-paid return label. To obtain a shipping label for your exchange, please click on the button below.

We offer complimentary shipping on exchanges through Annefontaine.com. Exchanges are only permissible for items with tags attached that have not been worn, altered or washed. Upon receipt of returned goods, ANNE FONTAINE reserves the right to deny an exchange if the merchandise does not meet these requirements. We will send an email confirmation once your exchange has been processed. Items purchased with a promotional code or marked FINAL SALE cannot be exchanged or returned at any time.

There are 3 easy ways to return your item(s):

RETURN OPTION ONE | Return with UPS
1. Fill out the return form – Include your name, email address, and phone number so that we may contact you if necessary

2. Package your return item(s) in the provided packaging or equally protected packaging to ensure item(s) are not damaged in transit.

3. Visit the RETURNS & EXCHANGES section on this website to create a UPS return label

4 Drop off your package at a UPS Authorized Ship Center or UPS Office. To find a UPS location, visit UPS.com

RETURN OPTION TWO | Return on Your Own
If you elect to ship without the provided pre-paid label, please send your merchandise back via insured mail to the address below. Anne Fontaine is not responsible for items lost or damaged in transit.

ANNE FONTAINE c/o Bergen Logistics 5903 West Side Ave. North Bergen, NJ 07047

RETURN OPTION THREE | Return to an Anne Fontaine Store
You may return your item(s) to an Anne Fontaine store for an exchange. Refunds for AnneFontaine.com cannot be processed in store. Please call your nearest Anne Fontaine store to ensure the item you would like in exchange is in stock - visit our website for the location nearest you.

Boutique Return & Exchange Policy
If you are not completely satisfied with your purchase, we will gladly issue you a store credit or exchange for your eligible merchandise.

Exchange or store credit will only be issued within 14 days of original purchase. The merchandise must be accompanied with the original receipt.

We will only accept returns and exchanges for items with tags attached that have not been worn, altered or washed.

ANNE FONTAINE reserves the right to deny an exchange or store credit if the merchandise does not meet these requirements.

Items purchased with a promotional code or marked FINAL SALE cannot be exchanged or returned at any time.

OUR RETURN POLICY

We gladly accept returns and exchanges of new, unused, and unwashed merchandise accompanied by the original receipt.

• The Window: Returns must be initiated within 14 days of receiving your delivery.

• The Condition: Items must have all original tags attached and remain in their original condition.

• Final Sale: To maintain the exclusivity of our collections, all items purchased on sale (including markdowns and products purchased with promotional codes) are considered Final Sale and are not eligible for return or exchange.

• Exclusions: We cannot accept returns for altered items, sample sale purchases, or items purchased from third-party retailers/department stores.

How to Ship Your Return

Domestic Orders (U.S.)

For our customers within the continental U.S., we are pleased to offer complimentary returns and exchanges.

1. Start Your Request: Visit annefontaine.com/returns to begin.

2. Print & Ship: Once approved, you can print your prepaid UPS shipping label.

3. Package & Drop-off: Place your item(s) and the packing slip in the box and return to any authorized UPS location.

If you elect to ship without our prepaid label, please use insured mail. Anne Fontaine is not responsible for items lost or damaged in transit via private carriers.

Shipping Address:

ANNE FONTAINE

c/o Bergen Logistics 

5903 West Side Ave.

North Bergen, NJ 07047

International Orders:

To ensure a smooth experience, please note the following requirements for international returns:

• Responsibility for Fees: Anne Fontaine is not responsible for shipping costs, taxes, or duties associated with return merchandise. All fees must be prepaid by the shipper.

• Cost Deductions: Any return fees, duties, or international shipping costs inadvertently incurred by Anne Fontaine upon arrival will be deducted from your final refund amount.

• Right of Refusal: Anne Fontaine reserves the right to refuse any shipments that do not comply with this policy.

• Exchanges: We do not offer exchanges for international orders at this time.

• Refunds: Processed for the cost of merchandise only; original shipping fees and duties are non-refundable.

Checklist for a Perfect Return

To ensure your refund is processed without delay, please verify the following:

• [ ] The 14-Day Window: My return is initiated within 14 days of delivery.

• [ ] Original Condition: The item is unworn, unwashed, and unaltered.

• [ ] Tags Attached: All original tags are securely attached.

• [ ] Final Sale Check: This item was not purchased on sale or with a promotional code.

• [ ] Promotional Gifts: Any complimentary gift received with your purchase is included in the return. (Note: If the gift is not returned, its retail value will be deducted from your total refund.)

• [ ] Documentation: The original packing slip is included inside the box.

• [ ] International Shipping: (If applicable) All shipping fees and duties are prepaid.

REFUNDS & EXCHANGES

Processing Time

Once we receive your return, you will receive an email confirmation. Please allow 14 business days for your refund to be issued to the original form of payment. Depending on your bank, it may take 1 to 2 billing cycles for the credit to appear on your statement.

Boutique Exchanges

You may exchange your online purchase at any Anne Fontaine boutique by presenting your original invoice. However, please note that boutiques cannot process refunds for online orders. In-store purchases must be returned to a boutique and cannot be processed via the website.

Gift Returns

Gifts purchased online can be exchanged for a new item, an Anne Fontaine Gift Card, or refunded to the original form of payment within 14 days of delivery.

Damaged Items

If you receive a damaged or incorrect item, we will gladly replace it or issue a full refund at our expense. For domestic orders, we will provide a prepaid UPS label to expedite the process.

Contact Our Concierge

Our dedicated team is here to ensure your experience is seamless.

• Phone: (855) 405-6755

• Email: concierge@annefontaine.com

• Hours: Monday – Friday | 9:30 am – 5:30 pm EST