Privacy Policy

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THE SITE.

BY VISITING THE SITE, YOU CONSENT TO OUR USING ANY INFORMATION THAT YOU PROVIDE TO US OR THAT WE COLLECT, IN ACCORDANCE WITH THIS POLICY AND THE TERMS OF USE. IF YOU DO NOT AGREE TO THIS POLICY AND THE TERMS OF USE, DO NOT VISIT OR USE THE SITE.

 YOUR USE OF ANY PART OF THE SITE CONSTITUTES YOUR ACCEPTANCE OF AND AGREEMENT TO THIS POLICY.

Anne Fontaine & La Chemiserie Parisienne Company  (together with its affiliates, “We” or “Our” or “Us”) welcomes you to its web site for Anne Fontaine (collectively all elements of the web site in all formats, the “Site”). We collect, use and are responsible for certain personal data about you. When We do so We are subject to the UK General Data Protection Regulation (“UK GDPR”). We are also subject to the EU General Data Protection Regulation (“EU GDPR”) in relation to goods and services We offer to individuals and our wider operations in the European Economic Area (“EEA”).]

We take seriously and value the privacy of all users of the Site (“Users”, and you, as an individual user of the Site, “You” or “Your”) and the information that they share with us. This Privacy Policy (this “Policy”) explains what information We collect from and about Users, and how We use that information.

 Before using the Site or submitting any information to the Site, please read this Policy carefully. If You do not accept and agree to this Policy, You are prohibited from using the Site.

 Please note that this Policy only applies to information collected by us on the Site.

 We reserve the right to modify, alter or otherwise update this Policy at any time, without prior notice, by posting any such modified, altered or updated version of this Policy on the Site. We encourage You to check this page each time you use the Site. Our Terms of Use for the Site are available at: https://www.annefontaine.com/en_us/terms-of-use “Terms of Use”), and are incorporated by reference herein.

If You have questions about this Policy, please contact Us at concierge@annefontaine.com

In order to access or participate in certain features of the Site, such as purchasing, returning and exchanging products, signing up to create your own account on the Site, signing up to receive e-mail updates relating to Us and/or the Site (e.g., news, marketing), obtaining customer service, and participating in surveys, sweepstakes and promotions (which may be subject to additional terms and conditions), You must provide ss with certain kinds of personal information, which may include Your name, a valid, working e-mail address, Your billing and shipping address, telephone number, payment card information, age, gender, preferences, user name and/or password and responses to surveys, sweepstakes and promotions, as applicable (individually and collectively, “User Information”).

 In the event that you contact us for support through the Site, we may also request that You provide information in addition to User Information relevant to the support requested.

 From time to time, We may also ask additional questions to determine how We can better serve users or entities with whom we work. You are under no obligation to provide such information. We cannot guarantee that we can provide support or services in the event that relevant information is withheld. We may retain communications relating to support, and/or information drawn from such communications, for statistical and/or reference purposes.

Other Information

Other information (“Other Information”) that does not personally identify You (but may identify Your computer or device) may be collected when You participate in certain features of the Site. We may use standard services, technology and tools, such as cookies (small pieces of data sent from a web site and stored in a user’s web browser or computer), to automatically collect other Information, which may include, by way of example and not limitation, Your Internet protocol (IP) address, the locality of Your IP address, Your geographic location, the searches You initiated, things You clicked on, Your browser type, Your operating system type, the pages You viewed and requested, and the date and time of Your visit. This information is aggregated and is used for Our business, and may be used to improve the Site, estimate usage numbers and patterns for the Site, store information about Your preferences and allow Us to customize the Site according to Your individual interests, speed up Your searches, and/or recognize You when You return to the Site. If You choose to disable cookies or other functionality or tools, some areas of the Site may not work properly, and You may not be able to access certain services or parts of the Site.

We may use standard tracking tools, such as cookies and web beacons, to gather other information as You view or interact with the Site or various advertisements. For more detailed information on the respective privacy policies of third-party ad networks and servers as well as for instructions on how to opt-out of certain practices, please visit the respective advertising networks directly.

How Your Personal Data is Collected

We collect most of Your personal data directly from You, either in person, by telephone, text or email and/or via Our website. However, We may also collect information from third parties and publicly accessible sources, e.g.

• from cookies on the Site, for more information on Our use of cookies, please see Our cookies policy here;
• via Our IT systems, e.g.: from door entry systems and reception logs; through automated monitoring of Our websites and other technical systems, such as Our computer networks and connections, CCTV and access control systems, communications systems, email and instant messaging systems.

How and Why we use Your personal data

At Anne Fontaine, we prioritize the protection and respectful use of your personal data in compliance with data protection law. We understand that we can only use your personal data if we have a proper reason, such as when you have given consent, to comply with our legal and regulatory obligations, for the performance of a contract with you, or to uphold our legitimate interests or those of a third party.

When we consider our legitimate interest in using your information, we ensure that it aligns with our business or commercial purposes and does not overshadow your own rights and interests. We conduct a thorough assessment to balance our interests against yours.

We may use your personal data for the following purposes:

• Processing product purchases and other transactions at your request
• Validating your registration with the Anne Fontaine website
• Managing your account and preferences
• Providing you with email updates related to Anne Fontaine and/or the website, such as news and marketing materials
• Supplying materials, products, and services available through the website
• Verifying information provided by you
• Sending information to you or your designees about site-related issues or Anne Fontaine
• Customizing materials and advertising provided by Anne Fontaine or via the website
• Fulfilling your requests for products and services, including customer service
• Participation in surveys, sweepstakes, and promotions, subject to additional terms and conditions
• Analyzing your interactions with the website to improve our products and services
• Identifying and protecting against fraudulent transactions and unauthorized use of the website
• Initiating or responding to a subpoena, investigative demand, or other legal requests
• Compliance with legal obligations, policies, and procedures for internal administrative and analytical purposes
• Protecting and defending our rights and property, including intellectual property, and enforcing our policy and terms of use

We utilize third parties to enhance our ability to identify visitors to our website. As part of this service, we may provide identifiers to these third parties, including our visitors' IP addresses, cookies, and hashed versions of email addresses captured during your visit. We use this data, along with third parties, to gather more information about our visitors and engage with them through various channels, such as email and direct mail. You have the right to opt-out of this activity. To opt-out, please contact us at concierge@annefontaine.com

How we use cookies:

A cookie is a small file that requests permission to be stored on your computer's hard drive. Once you consent, the file is added, and the cookie assists in analyzing web traffic or notifying you when you visit a specific site. Cookies enable web applications to cater to your individual needs, likes, and dislikes by collecting and storing information about your preferences.

At Anne Fontaine, we utilize traffic log cookies to identify the pages being visited. This allows us to analyze data on webpage traffic and enhance our website to meet the needs of our customers. The information collected is used solely for statistical analysis, and once the analysis is complete, the data is removed from the system.

Overall, cookies aid us in providing a superior website experience by helping us track which pages are beneficial to you and which are not. Rest assured, cookies do not grant us access to your computer or any personal information unless shared by you. You have the option to accept or decline cookies. While most web browsers automatically accept cookies, you can adjust your browser settings to decline them if you prefer. However, please note that this might limit your access to certain features on the website.

In addition, Anne Fontaine utilizes cookies to gather information on abandoned shopping carts. A cart is considered abandoned after one hour of inactivity or a lack of purchase. Subsequently, an SMS reminder will be sent once the timer has elapsed.

Who We Share Your Personal Data With

At Anne Fontaine, we may transfer and share User Information and Other Information with various entities, including:

• Third Party Service Providers: Those who assist in processing, hosting, collecting, storing, or managing User Information and Other Information
• Third Parties for Site Operations: Entities we collaborate with to host, update, and operate the Anne Fontaine website.
• Third Parties for Marketing and Advertising: Partners we work with to promote, advertise, and enhance the Site as well as the products and services we offer.
• Third Parties for Order Processing: Entities involved in placing, processing, shipping, returning, and transporting orders made through the Site.
• Third Parties for Customer Service: Partners that help us provide customer service to you and other Site users.
• Other Businesses and Media Entities: Collaborative partners with whom we work to offer or customize products and services.
• Government Agencies and Legal Pursuits: In certain situations, we may share data with government agencies, courts, law enforcement, or during legal proceedings, including arbitration.
• Special Circumstances with Third Parties: Instances where sharing data is necessary to comply with legal requirements, prevent fraud, or ensure the safety of our users.
• Related Entities: Our current and future parent companies, subsidiaries, affiliates, joint ventures, or other entities under common control, including in scenarios where Anne Fontaine, our business, or assets are acquired by another entity.
• We hold third parties to high standards when handling your personal data, ensuring they take appropriate measures to safeguard it. We impose contractual obligations on service providers, ensuring they only utilize your personal data to provide services both to Anne Fontaine and to you.
• Should you navigate to other websites via links on our Site, please note that our Privacy Policy does not extend to those sites. We do not control the practices and policies of those external sites and advise you to review their privacy statements and terms when sharing personally identifiable information. Our Policy governs data collected directly by Anne Fontaine.

It is important to be aware that Other Sites have their own policies outlining how they handle User Information and Other Information. We accept no liability in the event of a third party breaching their privacy commitments. If you would like to learn more about the privacy practices of any third party, we recommend visiting their website.

Marketing

At Anne Fontaine, we may utilize your personal data to provide you with updates on our products, such as exclusive offers, promotions, or new releases. We have a legitimate interest in using your personal data for marketing purposes, which generally eliminates the need for consent. However, when consent is necessary, we will distinctly and separately request it.

If you prefer not to receive communications from us, you can simply follow the unsubscribe instructions provided in any contact email. Opting out of specific communications does not preclude us from contacting you regarding any account issues, profile matters, or purchases made on the Site. Kindly allow us ten (10) business days upon receipt of your unsubscribe request for its completion, as certain promotions may already be underway at the time of your submission.

In the event that you request additional products in the future or if there are changes in laws, regulations, or our business structure, we may ask you to confirm or update your marketing preferences.

Data Storage Locations

User Information is stored on servers physically located in the UK, Europe, and the United States. We do not assert that the Site is suitable or accessible for use in other locations. Users accessing or using the Site from other jurisdictions do so voluntarily and are responsible for complying with applicable laws.

 If you are accessing the Site from a jurisdiction with differing laws or regulations concerning the collection, use, and disclosure of personal data compared to the UK, Europe, and the United States, please be aware that by using the Site, you are consenting to the transfer of your User Information to these locations. User Information and Other Information may be processed in the country of collection and in other countries, potentially including those in the UK, Europe, and the United States, where laws governing the processing of personally identifiable information may differ.

Any User Information or Other Information provided to us regarding third parties will be subject to the same conditions as outlined above.

 Your personal data may also be stored at the offices of third-party agencies, service providers, representatives, and agents as described previously. Some of these third parties may be situated outside the UK/EEA. For more details, including how we secure your personal data in these situations, please refer to 'Transferring your personal data out of the UK and EEA'.

If You request that Your User Information be deleted from Our records, there may be a reasonable delay in processing that request, while We or Our designee verifies that the request is valid and originates from You, and a copy of some or all of the User Information may be retained for legal compliance purposes. If You request that Your User Information be deleted, We reserve the right to terminate and/or limit Your access to the Site. To exercise any of these rights, please contact us at : Anne Fontaine, Pôle de Développement, Avenue du Canada, 14600 Honfleur, France  or email us at concierge@annefontaine.com, and we will use commercially reasonable efforts to honor Your request.

Data Retention and Security Measures

Data Retention

To provide you with access to the Site and its features, we retain User Information and Other Information. For instance, when creating your account, you must provide your name and a valid email address. By using the Site, you authorize us to store this information. Additionally, if you choose to provide further details such as your telephone number, payment card information, and shipping addresses, we will store this data until you request changes or deletion, a process which we will reasonably facilitate.

 Even if you unsubscribe or opt-out of particular Site features, we may retain your User Information and Other Information for compliance with legal obligations, regulatory needs, transaction verification, dispute resolution, fraud prevention, or enforcement of our policies and Terms of Use. We may also retain information if required by law enforcement or if deletion is commercially impractical. Rest assured, we will not retain your personal data longer than necessary.

Security Measures 

We have implemented security measures to prevent accidental loss, unlawful access, or misuse of your personal data. Access to your data is limited to individuals with a genuine business need and subject to confidentiality obligations. Our procedures include addressing suspected data security breaches and notifying you and relevant regulators when legally mandated.

Employing various security technologies and procedures, we aim to protect User Information and Other Information from unauthorized access, modification, disclosure, or destruction. Our security measures include physical, electronic, and administrative safeguards, along with prohibiting the transmission of payment card numbers via email for enhanced protection. We utilize Transport Layer Security (TLS) to encrypt order information for secure delivery in a dedicated secure area of the Site.

While we take significant steps to safeguard your data, the internet's inherent limitations mean we cannot guarantee 100% security. As such, we cannot assure absolute privacy, security, or non-interception of User Information or Other Information by third parties. For added security, we recommend logging out of your account if using a public computer.

By adhering to these data retention and security protocols, we prioritize the protection and confidentiality of your information at Anne Fontaine.

Information Pertaining to Children's Use of the Site

In order to access the Site, it is required that individuals are aged 13 or older. The content of the Site is not intended for children under the age of 13. We are committed to not knowingly collecting, using, or disclosing any User Information from individuals under the age of 13. When using the Site, you affirm and guarantee that you are at least 13 years old. Should we come to know that a child under the age of 13 has furnished the Site with User Information, we will take appropriate measures to delete this data. If you suspect that we may possess User Information from a child under the age of 13, please reach out to us at concierge@annefontaine.com. Our online contests or sweepstakes are restricted to entrants who are at least 18 years old.

Furthermore, if you are under the age of 18, you are not permitted to utilize the Site or provide any User Information unless under the supervision and verifiable consent of your parent or legal guardian.

California Privacy Rights

If you are a resident of California, you have the right to submit a written request to inquire about how we have shared your User Information with specific third parties for their direct marketing purposes. Upon receiving your written request, we will disclose the categories of information shared, if any, and provide a detailed list of the third parties and affiliates with which it was shared, including their names and addresses. Please send your written request to concierge@annefontaine.com.

Changes to The Policy

 We retain the right to modify, alter, or update this Policy at our discretion, without prior notice, by publishing any revised version on the Site. We recommend checking this page each time you visit the Site.

 By continuing to use the Site, you indicate your acceptance of this Policy and any future updates to it.

Mobile Terms & Conditions

Anne Fontaine offers its customers mobile marketing alerts regarding promotions, sales, offers, and cart reminders by SMS message (the "Service") on short code 24129. By participating in the Service, you are agreeing to these Terms and to the Privacy Policy.

Signing Up and Opting-In to the Service

Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. You may not enroll if you are under 18 years old. Before the Service will start, you will need to agree to these Terms. Anne Fontaine reserves the right to stop offering the Service at any time with or without notice.

By opting into the Service, you:

• Authorize Anne Fontaine to use auto dialer or non-auto dialed technology to send recurring text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in).
• Acknowledge that you do not have to agree to receive messages as a condition of purchase.
• Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in.
• Consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information, please contact us at (855) 405-6755. To view and retain an electronic copy of these Terms or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) and either a printer or storage space on such device. For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails.

Content You May Receive

Once you affirm your choice to opt-in to the Service on short code 24129, your message frequency may vary. You may receive alerts about:

• Sales
• Promotions
• Offers
• Cart reminders

Charges and Carriers

Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data, or other charges incurred (usage, subscription, etc.) as a result of using the Service.

Supported carriers are AT & T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. Anne Fontaine may add or remove any wireless carrier from the Service at any time without notice. Anne Fontaine and mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.

To Stop the Service

To stop receiving text messages from Anne Fontaine, text the word STOP to 24129 any time or reply STOP to any of the text messages you have received from Anne Fontaine. After texting STOP to 24129, you will receive one additional message confirming that your request has been processed.

Questions

 You can text HELP for help at any time to 24129. You can contact us by phone at (855) 405-6755. You can also contact us by email at concierge@annefontaine.com or visit our website.

Changes to Terms

 These mobile terms and conditions are subject to change at any time without notice.